FAQ’s

feel comfortable & confident before Day 1

GETTING STARTED

  • Not at all — most of our clients are brand new to reformer Pilates! We LOVE welcoming beginners and guiding you through everything step by step. You’ll feel supported from the moment you walk in, and your confidence (and strength!) will build quickly.

    We highly recommend booking a 1:1 initial appointment first, to support you with invaluable skills which catapult your progress and confidence afterwards in group classes.

  • Completely normal — everyone feels this way at first! Within a few minutes, you’ll realise how welcoming and supportive the space is. Our instructors are there to guide you, and our community is honestly the best 💚

  • Absolutely — most people do! POP is a super friendly, inclusive space, and chances are you’ll leave with a few new workout besties 😉

  • The easiest way to book and schedule in your ideal week here, it so download the app ‘Momence’ from your app store, log in using the same email you used to checkout with, and click out logo.

    It will take you to our schedule, membership tiers, products, and all things POP right at your fingertips !

    Feel free to txt us on +61 482 076 391 if you need any help!

YOUR fIRST CLASS

  • Expect a welcoming vibe, clear guidance, and a workout that challenges you in the best way. Everything is adjustable to your level, and we’ll talk you through each movement so you never feel lost.

  • We recommend arriving about 5–10 minutes early so we can show you around, get you set up on your reformer, and ease you into the class.

    Arrive 10 minutes earlier so that you have some extra time to get comfy, choose your grip socks if you need some, and for us to show you how to adjust the your reformer settings before your class.

  • Anything you feel good moving in!

    Activewear you can stretch, sweat, and feel confident in is perfect.

  • Grip socks (we have them in studio if you need - beware … very cute options to choose from!), water, a towel if you like — and your lovely self ✨

RESULTS & ROUTINE

  • 2–3 times per week is ideal if you want to start seeing and feeling results — but consistency always wins.

    This is a routine that fit’s comfortably alongside a busy schedule, without any pressure on top!

    Even once a week is a great add-on to your week - we’re here to help you build and grow in a way that works best for you!

    Many of our new to reformer clients have shared with us that coming more regularly at the beginning was incredibly helpful to build a strong foundation. Hence we recommend our epic intro pack to really dive in and take it for a solid spin over 14-days, which guides knowing what schedule and frequency following it works best for you.

  • Think stronger, more toned, coordinated, more energised — and moving better in your everyday life.

    Our classes are designed to build strength (hello glutes 👀), improve posture, and leave you feeling your absolute best.

    We prioritise movements which are functional, reflect real life needs, are evidence-based, practical, and most importantly enjoyable.

  • Not at all — every class is thoughtfully programmed with variety to keep things fresh, fun, and challenging.

    Expect those signature POP “spicy flows” you’ll quickly become obsessed with 🔥

    All of our highly trained instructors bring their own flare, flavour and personality to their classes - however, they carry a consistency throughout of glasses being functionally goal based.

SUPPORT & SAFETY

  • Always. Our instructors are there to guide, correct, and support you throughout the entire class — you’re never left guessing.

    You can expect

    • Verbal cues and hot tips to finesse and elevate your movements

    • Demonstrations to provide guidance

    • Tactile cues to take your technique to the next level

    • Support, in the way of providing options which make you feel more balanced - sometimes something as small as holding out a hand for your first lunge to give confidence, or providing props to give stability if needed

  • Before starting at POP, we will thoughtfully ask you if you have any limitations or injuries, so that we can best support you in classes, and provide options for if needed.

    Before class, we also take the time to check in with you and ask how you’re feeling on the day. you might be a tired baby Mumma and just there for rest-bite and joy rather than challenge, or maybe had a stressful work day, rocking a headache… these are the things we care about.

    With a strong physio-informed approach, we’ll help you move safely while still getting a great workout.

BOOKING & MEMBERSHIPS

  • Our intro offer is the perfect place to begin — it gives you a chance to try multiple classes, multiple times of day, instructors and get into a real rhythm, and see what POP is all about ✨

    If you’re new to reformer, come in for a 1:1 private with us! We love getting to know all things you, what YOU want to achieve, and create a plan together for how we can best support you ongoing. Send us an email to hello@popfitpilates.com - or - text our mobile line for a super speedy response !

  • No pressure at all. We have flexible options to suit your lifestyle — and if you do fall in love (which you probably will 😏), we’ll help you find the best fit!

    We have casual class packs for more flexibility to book in however often suited you - all the way to unlimited memberships where you can come as often as you like, and everything in-between.

  • Download the app 'Momence’ from the app store - it has a little black/blue circular icon in the middle.

    • Log in using the email address you entered when checking out on the webpage URL

    • Click our logo at the top of the screen

    • Click schedule

    • Lock in the classes over the next couple of weeks that work for you best!

    Here is the place where you can easily access your ‘bring a friend’ pass, add a membership or pack to your account, change bookings, and access your ‘refer and earn’ link to send to friends and family to come along too!

  • If you love it (we have a strong feeling you will 😉), we’ll guide you through membership options that suit your routine.

    No pressure — you’re in control, we’re just here to support the journey with you - you’re the captain of this glorious ride and we’re the ship that get’s you there!

  • We are more than understanding that sometimes, life can get a little busy! So any membership credits that are unused during a 14-day renewal period roll over into the next - giving a full 4-week period to book and use all your credits up without pressure

  • We have plenty of FIFO options and tiers available at POP, simply email or message us via Momence txt that you’d like to discuss this and we can send you the options to pick which best works for you!

  • Membership freezes can be applied to your account for the duration that you are away on holidays.

    Unlike most fitness studios/gyms which either don’t offer or limit account freezes, we don’t limit how many of these you have (live your best life!!) We do kindly ask to for this request to be at least a fortnight in advance however possible.

CLASS SCHEDULE

CLASS SCHEDULE

LOCATION

2/45 Great Eastern Highway,

RIVERVALE  

(Off Kooyong Road, Opposite side of the highway to Aloft hotel)